Assistanz

24/7 Help Desk & Live Chat Support For Your Customers

We will help you setup and operate a white label remote tech support team that takes care of your entire
infrastructure and helpdesk support your customers 24/7.

 

Dedicated Support

Support Plan includes

  • 24/7 Helpdesk Support
  • 24/7 Server Monitoring
  • 24/7 Live Chat Support
  • Maximum No Of Servers Unlimited
  • Average Response Time 30 mins
  • Average Resolution Time 4 hours
  • Emergency Phone Support
  • Quality Checks & Auditing
  • Dedicated Accounts Manager
  • Administration Levels (L1,L2 & L3)
  • Consultancy Services
  • Monthly Server Audits
  • Server Security Hardening
  • Pre-Sales Live Chat On Request
  • (IM/Mail/Phone/Video) Support
  • Performance Review Meetings
  • SLA Review Meetings
  • Regular Patches & Updates
  • Sales / Billing Support On Request

Semi Dedicated Support

Support Plan includes

  • 24/7 Helpdesk Support
  • 24/7 Server Monitoring
  • 24/7 Live Chat Support On Request
  • Average Response Time 30 mins
  • Average Resolution Time 4 hours
  • Emergency Phone Support
  • Quality Checks & Auditing
  • Dedicated Accounts Manager
  • Administration Levels (L1,L2 & L3)
  • Consultancy Services
  • Monthly Server Audits
  • Server Security Hardening
  • Pre-Sales Live Chat On Request
  • (IM/Mail/Phone/Video) Support
  • Performance Review Meetings
  • SLA Review Meetings
  • Regular Patches & Updates
  • Sales / Billing Support On Request

Shared Support

Support Plan includes

  • 24/7 Helpdesk Support
  • 24/7 Server Monitoring
  • 24/7 Live Chat Support On Request
  • Average Response Time 30 mins
  • Average Resolution Time 4 hours
  • Emergency Phone Support On Request
  • Quality Checks & Auditing
  • Dedicated Accounts Manager On Request
  • Server Administration Levels (L1,L2 & L3)

    On Request

  • Consultancy Services On Request
  • Monthly Server Audits On Request
  • Server Security Hardening On Request
  • Pre-Sales Live Chat On Request
  • (IM/Mail/Phone/Video) Support
  • Performance Review Meetings On Request
  • SLA Review Meetings On Request
  • Regular Patches & Updates
  • Sales / Billing Support On Request

Rated by Trusted Source

Why do Companies Prefer Working With Assistanz

Assistanz has pioneered IT services in INDIA for 15+ years, consistently delivering business value with the latest technology.

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Domain Expertise

Implement the best practices that we have learned while working with more than 1000+ Clients

24x7 Support Team

Complete one stop shop for all your IT Needs & Solutions, with Remote Infrastructure Management, Customized Software Development & DevOps Automation.

Expand Easily

Easily expand the team of engineers without the hassle of hiring ,training and retention.

Certified DevOps

Onboard a team of AWS, GCP , Kubernetes and cloud certified developers.

Certified Partner

Assistanz is a proud AWS certified solution provider & Kubernetes Certified Service Provider (KCSP)

Product Engineering

We have helped companies in building cloud native products before raising their first round to their acquisition.

Outsourced Webhosting Workflow

Our experience as an outsourced service provider has taught us that clients have varying needs. What works for one need not necessarily work for another. So, while some companies require support 24/7, some might require it only during the day or night. It is this understanding that has enabled us to work out different plans for different businesses.

Expertise

✓ 9 years of experience and exposure in IT services for Webhosting, ISP, and data center industry.

✓ Team of more than 50 engineers with expertise in various domains, working 24/7.

✓ The Objective set to achieve 100% customer satisfaction.

✓ Various escalation levels and process ranges from the basic level to the topmost position of the company.

✓ Fluent Written and Spoken English communication skills.

✓ Hands-on experience on leading Webhosting control panel solutions such as cPanel/WHM, Plesk, Directadmin, Ensim, Websitepanel, etc.

✓ Hands-on experience on leading billing platforms such as WHMCS, Parallels Plesk Billing, Ubermsith etc.

✓ In-depth knowledge and experience of Workflow policies and SLA on the leading helpdesk systems such as Kayako, Vision Helpdesk, Ubersmith, RT Ticket System, Cerberus etc.

✓ Expertise in Virtualization Technologies such as SolusVM, OpenVZ, Parallels Virtuozzo etc.

✓ Expertise in Cloud platforms such as CloudStack, XenServer, XCP, KVM, Microsoft Hyper-V etc.

✓ Vision to work towards continual improvement and constant Quality Assurance procedures/support such as giving feedback to techs for technical improvement and for maintaining client SLA.

SLA and NDA

✓ As soon as you sign up with us, we would be sending you a copy of the NDA – Non-Disclosure Agreement and SLA – Service Level Agreement duly signed by our management authorities.

✓ We would also expect and appreciate receiving any specific points or notes from your end, that may need to be included in the SLA.

✓ Our Standard SLA includes 30 mins Response Time and the resolution time depends upon the level and the complexity of the issue.

Quality Assurance

✓ We have a team of techs who come with a wide range of expertise and experience in the Server management domain. These techs form the Quality Assurance team and their main role would be to monitor. evaluate and audit each and every ticket worked on by our techs on various client helpdesk and other systems. This is to ensure that all tickets are handled properly ensuring a premium quality of service as assured by our firm towards our clients.

✓ The QA team audits each and every ticket for any possible issues on technical or communication aspects that may have occurred during the process and any identified issues are immediately taken care of ensuring that it does not affect the client or the end customer adversely.

✓ For any identified issues, the client is provided with a PIR – Post Incident Report, and this is also recorded and analyzed at our end to fix its root cause and ensure such issues never occur again.

✓ Clients are also requested and contacted for Feedback / Suggestions on the services provided in a periodic manner.

DirectAdmin Server Management Plans

Premium Support

24/7 End User Support from your Helpdesk
$ 99 Monthly / Server
  • Unlimited Support Plan
  • 24/7 Emergency Phone
  • Chat Support for Admin
  • Separate Account Manager
  • NDA & SLA
  • SLA Review Meetings
  • FREE Consultancy Services
  • Simple SignUp Process
  • Instant Account Activation
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Platinum Support

24/7 Proactive Support
$ 49 Monthly / Server
  • Unlimited Support Plan
  • 24/7 Emergency Phone
  • Chat Support for Admin
  • Separate Account Manager
  • Advance Proactive Monitoring
  • Guaranteed SLA
  • SLA Review Meetings
  • 3rd Party Application Support
  • FREE Consultancy Services
  • Server Migration Support
  • Weekly Status Report
  • No End User Support
Popular

Unlimited Support

24/7 Support

$ 30 Monthly / Server
  • Unlimited Support Plan
  • 24/7 Support
  • Basic Monitoring
  • 30 Minutes Response Time
  • 4 Hours Resolution time for the Possible Issues
  • Security and Performance Optimization
  • React to Customers queries
  • Simple SignUp Process
  • Instant Account Activation
  • No Third party application support
  • No Migration and End User Support

Cpanel Server Management Plans

Premium Support

24/7 End User Support from your Helpdesk

$ 99 Monthly / Server
  • 24/7 End User White Label Support
  • Unlimited Number of Tickets
  • Chat Support for Admin
  • Separate Account Manager
  • Guaranteed SLA
  • Weekly Status Reports
  • FREE Consultancy Services
  • Simple SignUp Process
  • Instant Account Activation

Platinum Support

24/7 Proactive Server Management
$ 49 Monthly / Server
  • Unlimited Support Plan
  • 24/7 Emergency Phone
  • Chat Support for Admin
  • Separate Account Manager
  • Advance Proactive Monitoring
  • Guaranteed SLA
  • SLA Review Meetings
  • 3rd Party Application Support
  • FREE Consultancy Services
  • Server Migration Support
  • Weekly Status Report
  • No End User Support
Popular

Unlimited Support

24/7 Server Management

$ 29 Monthly / Server
  • Unlimited Admin Tasks
  • 24/7 Support
  • Basic Monitoring
  • 30 Minutes Response time
  • 4 hours Response time for possible issues
  • Security and Performance Optimization
  • React to Customers queries
  • No Third party application support
  • No Migration and End User Support

Cpanel Server Management Plans

Premium Support

24/7 End User Support from your Helpdesk

$ 99 Monthly / Server
  • 24/7 End User White Label Support
  • Unlimited Number of Tickets
  • Chat Support for Admin
  • Separate Account Manager
  • Guaranteed SLA
  • Weekly Status Reports
  • FREE Consultancy Services
  • Simple SignUp Process
  • Instant Account Activation

Platinum Support

24/7 Proactive Server Management
$ 49 Monthly / Server
  • Unlimited Support Plan
  • 24/7 Emergency Phone
  • Chat Support for Admin
  • Separate Account Manager
  • Advance Proactive Monitoring
  • Guaranteed SLA
  • SLA Review Meetings
  • 3rd Party Application Support
  • FREE Consultancy Services
  • Server Migration Support
  • Weekly Status Report
  • No End User Support
Popular

Unlimited Support

24/7 Server Management

$ 29 Monthly / Server
  • Unlimited Admin Tasks
  • 24/7 Support
  • Basic Monitoring
  • 30 Minutes Response time
  • 4 hours Response time for possible issues
  • Security and Performance Optimization
  • React to Customers queries
  • No Third party application support
  • No Migration and End User Support