Unique Public & Private Cloud Management Portal for Data centers, Enterprise & Webhosting Companies.
Easy-to-use self-service portal allows your customers the freedom to manage their cloud with minimal handholding.
Self-service portal allows businesses to manage their resources, monitoring & vulnerability scan, by themselves.
Centralized governance and secure and holistic management of resources across multiple clouds through RBAC.
Transform Your Enterprise on AWS Cloud Platform with Cost-Effective, AIOps-Driven Managed Offerings.
Assistanz helps Enterpise, drive innovation, manage costs, governance and risks associated with their workloads on Google Cloud Platform.
Orchestrate containerized applications across multiple environments with end-to-end support from certified Kubernetes administrators.
Helps organizations increase efficiency, reduce cost and speed up time to market through pipeline automation across different cloud platforms.
Assistanz are the largest supporter of CloudStack since 2015, specializing in design & implementation of laaS for private & public clouds.
Our IMS Plans cover IT infrastructure planning, design, implementation, maintenance and evloution
If you are looking for staffs who could augment your webhosting business, then Assistanz is just the partner you’re looking for.
Offload your cPanel Server management & support overheads and focus only on your business.
A fully comprehensive plan to manage your Linux & Windows Plesk Servers.
Our DirectAdmin server management plan provides you with unlimited hours of server.
Enable easy migration of applications to cloud with our robust cloud server migration services.
Looking for more cutomized support solutions ?
Our team is ready to help you
Explore our free Configuration package, Scripts, Automations & More..
Established in 2004, Assistanz has become one of the most preferred IT Service providers across diverse industry segments and a complete one-stop shop for all your IT Needs & Solutions.
Unique Public & Private Cloud Management Portal for Data centers, Enterprise & Webhosting Companies.
Easy-to-use self-service portal allows your customers the freedom to manage their cloud with minimal handholding.
Self-service portal allows businesses to manage their resources, monitoring & vulnerability scan, by themselves.
Centralized governance and secure and holistic management of resources across multiple clouds through RBAC.
Transform Your Enterprise on AWS Cloud Platform with Cost-Effective, AIOps-Driven Managed Offerings.
Assistanz helps Enterpise, drive innovation, manage costs, governance and risks associated with their workloads on Google Cloud Platform.
Orchestrate containerized applications across multiple environments with end-to-end support from certified Kubernetes administrators.
Helps organizations increase efficiency, reduce cost and speed up time to market through pipeline automation across different cloud platforms.
Assistanz are the largest supporter of CloudStack since 2015, specializing in design & implementation of laaS for private & public clouds.
Our IMS Plans cover IT infrastructure planning, design, implementation, maintenance and evloution
If you are looking for staffs who could augment your webhosting business, then Assistanz is just the partner you’re looking for.
Offload your cPanel Server management & support overheads and focus only on your business.
A fully comprehensive plan to manage your Linux & Windows Plesk Servers.
Our DirectAdmin server management plan provides you with unlimited hours of server.
Enable easy migration of applications to cloud with our robust cloud server migration services.
Looking for more cutomized support solutions ?
Our team is ready to help you
Explore our free Configuration package, Scripts, Automations & More..
Established in 2004, Assistanz has become one of the most preferred IT Service providers across diverse industry segments and a complete one-stop shop for all your IT Needs & Solutions.
We will help you setup and operate a white label remote tech support team that takes care of your entire
infrastructure and helpdesk support your customers 24/7.
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Support Plan includes
Support Plan includes
Support Plan includes
On Request
Assistanz has pioneered IT services in INDIA for 15+ years, consistently delivering business value with the latest technology.
Implement the best practices that we have learned while working with more than 1000+ Clients
Complete one stop shop for all your IT Needs & Solutions, with Remote Infrastructure Management, Customized Software Development & DevOps Automation.
Easily expand the team of engineers without the hassle of hiring ,training and retention.
Onboard a team of AWS, GCP , Kubernetes and cloud certified developers.
Assistanz is a proud AWS certified solution provider & Kubernetes Certified Service Provider (KCSP)
We have helped companies in building cloud native products before raising their first round to their acquisition.
Our experience as an outsourced service provider has taught us that clients have varying needs. What works for one need not necessarily work for another. So, while some companies require support 24/7, some might require it only during the day or night. It is this understanding that has enabled us to work out different plans for different businesses.
✓ 9 years of experience and exposure in IT services for Webhosting, ISP, and data center industry.
✓ Team of more than 50 engineers with expertise in various domains, working 24/7.
✓ The Objective set to achieve 100% customer satisfaction.
✓ Various escalation levels and process ranges from the basic level to the topmost position of the company.
✓ Fluent Written and Spoken English communication skills.
✓ Hands-on experience on leading Webhosting control panel solutions such as cPanel/WHM, Plesk, Directadmin, Ensim, Websitepanel, etc.
✓ Hands-on experience on leading billing platforms such as WHMCS, Parallels Plesk Billing, Ubermsith etc.
✓ In-depth knowledge and experience of Workflow policies and SLA on the leading helpdesk systems such as Kayako, Vision Helpdesk, Ubersmith, RT Ticket System, Cerberus etc.
✓ Expertise in Virtualization Technologies such as SolusVM, OpenVZ, Parallels Virtuozzo etc.
✓ Expertise in Cloud platforms such as CloudStack, XenServer, XCP, KVM, Microsoft Hyper-V etc.
✓ Vision to work towards continual improvement and constant Quality Assurance procedures/support such as giving feedback to techs for technical improvement and for maintaining client SLA.
✓ As soon as you sign up with us, we would be sending you a copy of the NDA – Non-Disclosure Agreement and SLA – Service Level Agreement duly signed by our management authorities.
✓ We would also expect and appreciate receiving any specific points or notes from your end, that may need to be included in the SLA.
✓ Our Standard SLA includes 30 mins Response Time and the resolution time depends upon the level and the complexity of the issue.
✓ We have a team of techs who come with a wide range of expertise and experience in the Server management domain. These techs form the Quality Assurance team and their main role would be to monitor. evaluate and audit each and every ticket worked on by our techs on various client helpdesk and other systems. This is to ensure that all tickets are handled properly ensuring a premium quality of service as assured by our firm towards our clients.
✓ The QA team audits each and every ticket for any possible issues on technical or communication aspects that may have occurred during the process and any identified issues are immediately taken care of ensuring that it does not affect the client or the end customer adversely.
✓ For any identified issues, the client is provided with a PIR – Post Incident Report, and this is also recorded and analyzed at our end to fix its root cause and ensure such issues never occur again.
✓ Clients are also requested and contacted for Feedback / Suggestions on the services provided in a periodic manner.
Assistanz has pioneered IT services in INDIA for 15 years, consistently delivering business value with the latest technology. Read More…
Solution Provider
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24/7 Support
24/7 End User Support from your Helpdesk
24/7 Server Management
24/7 End User Support from your Helpdesk
24/7 Server Management