24x7 Outsourced Data Center Support
24x7 Help Desk & Live Chat Support For Data Centers, Cloud Hosting And Web Hosting
We will help you setup and operate a white label remote tech support team that takes care of your entire infrastructure and helpdesk support your customers 24x7.
- Dedicated 24x7 NOC Monitoring Team
- Dedicated white labeled Engineering Team
- Shared/Semi/Full Dedicated Support Plans
- 24x7 Full Coverage with SLA & NDA
Why do Companies Prefer Working With AssistanZ
AssistanZ has pioneered IT services in INDIA for 19+ years, consistently delivering business value with the latest technology.
Domain Expertise
Implement the best practices that we have learned while working with more than 1000+ Clients
24x7 Support Team
Complete one-stop-shop for all your IT Needs & Solutions, with Remote Infrastructure Management, Customized Software Development & DevOps Automation.
Expand Easily
Easily expand the team of engineers without the hassle of hiring, training, and retention.
Certified DevOps
Onboard a team of AWS, GCP, Kubernetes, and cloud certified developers.
Certified Partner
AssistanZ is a proud AWS certified solution provider & Kubernetes Certified Service Provider (KCSP)
Product Engineering
We have helped companies in building cloud-native products before raising their first round to their acquisition.
24x7 Outsourced Webhosting Workflow
Our experience as an outsourced service provider has taught us that clients have varying needs. What works for one need not necessarily work for another. So, while some companies require support 24x7, some might require it only during the day or night. It is this understanding that has enabled us to work out different plans for different businesses.
- 9 years of experience and exposure in IT services for Webhosting, ISP, and data center industry.
- Team of more than 50 engineers with expertise in various domains, working 24x7.
- The Objective set to achieve 100% customer satisfaction.
- Various escalation levels and process ranges from the basic level to the topmost position of the company.
- Fluent Written and Spoken English communication skills.
- Hands-on experience on leading Webhosting control panel solutions such as cPanel/WHM, Plesk, Directadmin, Ensim, Websitepanel, etc.
- Hands-on experience on leading billing platforms such as WHMCS, Parallels Plesk Billing, Ubermsith etc.
- In-depth knowledge and experience of Workflow policies and SLA on the leading helpdesk systems such as Kayako, Vision Helpdesk, Ubersmith, RT Ticket System, Cerberus etc.
- Expertise in Virtualization Technologies such as SolusVM, OpenVZ, Parallels Virtuozzo etc.
- Expertise in Cloud platforms such as CloudStack, XenServer, XCP, KVM, Microsoft Hyper-V etc.
- Vision to work towards continual improvement and constant Quality Assurance procedures/support such as giving feedback to techs for technical improvement and for maintaining client SLA.
- As soon as you sign up with us, we would be sending you a copy of the NDA – Non-Disclosure Agreement and SLA – Service Level Agreement duly signed by our management authorities.
- We would also expect and appreciate receiving any specific points or notes from your end, that may need to be included in the SLA.
- Our Standard SLA includes 30 mins Response Time and the resolution time depends upon the level and the complexity of the issue.
- We have a team of techs who come with a wide range of expertise and experience in the Server management domain. These techs form the Quality Assurance team and their main role would be to monitor. evaluate and audit each and every ticket worked on by our techs on various client helpdesk and other systems. This is to ensure that all tickets are handled properly ensuring a premium quality of service as assured by our firm towards our clients.
- The QA team audits each and every ticket for any possible issues on technical or communication aspects that may have occurred during the process and any identified issues are immediately taken care of ensuring that it does not affect the client or the end customer adversely.
- For any identified issues, the client is provided with a PIR – Post Incident Report, and this is also recorded and analyzed at our end to fix its root cause and ensure such issues never occur again.
- Clients are also requested and contacted for Feedback / Suggestions on the services provided in a periodic manner.
